Your holiday agreement
“GoNerja.com”, is a trading name of Viajes Bonilla,
S.A, registered in Córdoba, Spain, under number A233331325.
Whenever we mention “we”, “us” and
“our” in this agreement, it means GoNerja.com
/ Viajes Bonilla, S.A. This agreement confirms the booking
conditions and terms which automatically come into force once
you pay the first deposit to Viajes Bonilla, S.A. You will
be accepting these conditions on behalf of all members of
your party and you must inform them of these. When you make
a booking you guarantee that you have the authority to accept
and do accept on behalf of your party the terms of these booking
conditions. You must be at least 18 years old to make a booking
with us. We both agree that Spanish Law and jurisdiction (and
no other) will apply to our agreement. We both also agree
that any dispute, claim or other matter of any description
which arises between us, if not settled between you and us,
must be dealt with by the Spanish Courts.
Your financial guarantee
In Spain, all touroperators have the obligation by law to
deposit a bond of 60.000€ and, in addition, all touroperators
need to ensure monies paid by the clients with a public liability
insurance of €210,000. There are a very severe controls
of compliance of this law. Therefore the Spanish law provides
one of the best protections in Europe for travellers. We are
a fully bonded registered travel agent with C.I.A.N. number
14409-3 (the Spanish equivalent to the UK’s ABTA, the
Dutch ANVR, the DRV in Germany or the French SNAV).
Reservation, Confirmation and Payment Conditions
Reservations can easily be made through our website, but
also by phone. You can contact us and check availability on
+(34) 957635507. In both cases you are making a provisional
reservation: the accommodation of your choice may be already
booked, therefore we recommend to make a second and a third
choice. Once availability is confirmed by us, you will be
asked to reconfirm your reservation and will receive an invoice.
A deposit of 25% (minimum 200€) is needed to confirm
the booking. The time limit of payment depends on the moment
of booking and will be indicated on the invoice. If the deposit
is not received by the date shown on the invoice, we reserve
the right to cancel the booking. The invoice will confirm
the dates, price and description of the accommodation reserved.
This information should be carefully checked by you, as this
forms the basis of our contract with you. Any questions or
incidents regards the invoice must be referred back to us
within 7 days. Any changes to accommodation requested at a
later time will be subject to the amendment and cancellation
charges mentioned below. For last minute reservations made
45 days or less before arrival date, payment is due in full
immediately. In this case the contract conditions come into
force once the full payment has been received. For earlier
bookings, the final balance is due at least 45 days before
arrival date. If the balance is not paid in time we reserve
the right to cancel your holiday, retain your deposit, and
apply the cancellation charges set out below. Any changes
to your arrangements should always be confirmed in writing
by us.
Pricing
Prices are quoted per property within the price period shown
and are exclusive of any transport arrangements. All prices
include our booking fee and inclusions mentioned in the accommodation
description. If your holiday falls across two different price
periods you will be charged pro rata for the number of days
in each period. Unless the accommodation indicates the contrary,
extra services are never included and have to be paid locally.
For example: extra change of linen, additional cleaning, firewood,
etc are not included and also have to paid locally. Our accommodation
description indicates if there exists a fixed arrival day
and if a minimum stay is required.
Your special requests
If you have a special request that does not form part of
the arrangements described on this website, please inform
us in writing. We will do our best to comply but cannot guarantee
to do so and it will not form part of our contracted obligations.
We regret that we are unable to advise prior to departure
if special requests cannot be met. Special requests made after
your booking date must be confirmed in writing within seven
days of the request. We will make every effort to accommodate
your request, however we cannot guarantee that special requests
will be provided and recommend that you check again with the
accommodation owner on your arrival day.
Your holiday Insurance
We strongly recommend that each member of your party has
adequate insurance cover. You should not go on a holiday without
such an insurance. If you are not a Spanish citizen, you should
contact with an insurance company in your country of residence
to make these arrangements, in order to cover your travel
arrangements all way through. For Spanish citizens, we offer
the possibility to contract a travel insurance with us. In
either of the cases, please read your policy details carefully
and take them with you on holiday. It is your responsibility
to ensure the insurance cover you purchase is adequate for
your particular needs.
Changes in conditions or prices
We have done our utmost to ensure that descriptions and
prices provided are correct. In case we discover any errors
or changes you will be advised as soon as possible. In case
a mayor change, we will offer you the option of accepting
the change or another holiday of the same value (if available)
or a full refund of all monies paid, but no further compensation.
Information about the resort facilities has been gathered
together from various sources and is published in good faith
but we are unable to guarantee that all facilities will be
available at all times. Above mentioned will also apply if,
for any reason beyond the our control, for example fire damage,
death of the owner, sale of the property, the property is
not available on your arrival date.
Regards the prices contained on this website we reserve the
right to increase or decrease brochure prices at any time
before you book, however once your booking is definite and
paid for, the price of your holiday is fully guaranteed, with
the exception of any taxes or charges which may be implemented
by the Spanish Government. If for any reason beyond the our
control, for example fire damage, death of the owner, sale
of the property, the property is not available on your arrival
date, all monies paid in advance will be refunded in full.
Changes or cancellations done by you
If you have to cancel your holiday the following cancellation
charges will be payable. The closer your cancellation is to
the beginning of your holiday, the less likely we are to recover
the costs by re-selling the holiday at the brochure price.
Our cancellation charges therefore increase as the departure
date approaches, as shown below.
More than 60 days prior to your arrival date: 5% of the cost
of your holiday
Between 60 – 45 days prior to your arrival date: 25%
of the cost of your holiday or loss of deposit whichever is
greater.
Between 45 – 30 days prior to your arrival date: 50%
of the cost of your holiday or loss of deposit whichever is
greater.
Between 30 – 0 days prior to your arrival date: 100%
of the cost of your holiday or loss of deposit whichever is
greater.
If you wish to change your booking to other dates, the above
cancellation charges will still be applicable although we
will contact the owner of the accommodations and try to avoid
the charges. If we succeed, a 25€ administration fee
will apply for each change we are able to confirm.
Arrival and departure times
On your arrival day, your arrival should be between 16.00
and 20.00 hours on the day, any exceptions will be mentioned.
Please arrange your travel to concur with these times. If
you know in advance you are unable to meet these times, please
advise us immediately and we will contact the key-holder to
see if another arrangement can be made for another time. However,
please note that we cannot guarantee that such an arrangement
will be possible. If you are delayed on the day of arrival,
you must contact the key-holder. We can not guarantee in any
of mentioned cases that keys will be available outside of
the above times and you may have to find hotel accommodation
and wait until the following day. If you are unable to occupy
the accommodation on the stipulated time on your arrival due
to delays, illness, personal reasons etc, no refund or compensations
can be made. On your departure day, you should vacate the
accommodation before 10.00 hours on the day of departure.
Your liability
Upon arrival at your accommodation, you should pay the breakage
as mentioned in the accommodation description and on the confirmation-form
sent by us. This amount is usually between 100€ and 300€,
although it may be higher at some luxurious properties. Please
make sure you are able to pay this amount in cash. Keys will
not be handed over until the deposit has been paid. The deposit
will be refunded on departure or shortly afterwards, after
deduction of any extra charges or breakages, providing nothing
is damaged or broken.. You must take care of the property
and contents and respect the local rules. If you break or
damage anything in the accommodation you must advise the key-holder
or local agent immediately. You and your party will be liable
for the cost of repairs and replacements. You must leave the
house in the same order as found upon arrival and wash and
put away all kitchen utensils before your departure. Occupation
of the property is strictly limited to the number of persons
indicated on the voucher. The key-holder has the right to
refuse entry to extra persons or charge a supplement. We reserve
the right to refuse to accept you as a customer or continue
dealing with you if your behaviour is disruptive or affects
other holidaymakers or is threatening or abusive towards our
staff or accommodation provider, on the telephone, in writing
or in person.
Complaints
We have taken utmost care in selection of properties and
in writing descriptions to ensure your holiday meets all expectations.
In case you have a complaint or problem during your holiday
you must inform the local key-holder or office immediately
who will endeavour to put things right. If the local key-holder
is unable to help, you must always contact Casitas·Select
to advise of your dissatisfaction. We will immediately take
all steps to rectify the situation. In case we should be unable
to resolve the problem, you must confirm your complaint in
writing to our Customer Service Department within 30 days
after departure. If you fail to follow this procedure, we
cannot accept responsibility as we have been deprived of the
opportunity to investigate and rectify the problem. Except
where otherwise expressly stated in these booking conditions,
we regret we or accommodation providers cannot accept liability
or pay any compensation where the performance or prompt performance
of our obligations under our contract with you is prevented
or affected by or you otherwise suffer any damage or loss
as more fully described in clause 12(1) above as a result
of "force majoeure". In these Booking Conditions,
"force majeure" means any event which we or the
supplier of the service(s) in question could not, even with
all due care, foresee or avoid. Such events may include war
or threat of war, riot, civil strife, actual or threatened
terrorist activity, industrial dispute, natural or nuclear
disaster, adverse weather conditions, fire and all similar
events outside our control.
Our obligations and liability
All accommodations in our program are privately owned and
we act as letting agent for the owners of the property. The
renting conditions are transmitted to you as received from
the property owners. We have inspected all accommodations
to ensure that all provided information is correct and accurate.
Any changes made to the property is a responsibility of the
owner and we can only accept responsibility if a complaint
results from the negligent acts and/or omissions of our own
employees or agents, whilst acting in the course of their
employment. If your complaint refers to an obligation of the
owner of the accommodation, GoNerja.com will act as an intermediate
and we commit to do our utmost in finding a satisfying solution.
We cannot accept responsibility for any break in services,
such as gas, electricity and water, or any failure attributable
to your own fault or party member or the actions of third
parties unconnected with the provision of services or force
majeur reasons. Neither can we accept responsibility in the
event of death, bodily injury or illness, which should in
all cases be covered by your travel insurance.
|
